Can I send money to my wallet?

You cannot directly transfer money from your bank into the wallet because the wallet supports BTC & BCH only, not government currencies or other cryptocurrencies.

Depending on where you are located you should be able to purchase either Bitcoin Core (BTC) or Bitcoin Cash (BCH) from Simplex via
Before confirming your order please double-check that the address you are providing them is correct for the currency (BTC or BCH) you wish to purchase.

The service on is provided by a third-party, If you have not received your BTC or BCH from them, or have any other issues regarding that service, please submit a ticket to

Please note that during times of high traffic, such as during large price fluctuations, your order with Simplex may take longer for them to fulfill. Unfortunately, there is nothing that can do about this, so please be patient while Simplex processes, fulfills and sends your order.