Using the ShapeShift Feature
Using the ShapeShift feature to trade Bitcoin Core (BTC) to Bitcoin Cash (BCH) or vise-versa is very easy and the whole process should only take you less than a minute.
To start, tap on the ShapeShift icon in the "Home" screen, now just select which wallet you want to trade from and which wallet you want the new coins going to, once you have selected those tap on "Shift" at the bottom of the screen.
On the next screen you will see the ShapeShift address at the top that you will be sending to for the trade.
From the keypad enter the amount you want to trade or tap "send max amount" to trade the entire balance of your chosen wallet. (Please note the minimum and maximum amounts accepted by ShapeShift as this will change from time to time)
Once you have entered your chosen amount and checked that it within the limits tap on "confirm"
The wallet will now calculate the fee and take you to the final confirmation screen. Please check that all details on this screen are correct and swipe to send.
(You will notice that a memo has been added to the transaction showing your ShapeShift order number)
Please note that the new funds will not appear in your wallet straight away. Before ShapeShift will send the funds the transaction you sent them has to be confirmed on the network, for example if you are trading BTC for BCH then the BTC transaction would have to confirm on the Bitcoin Core (BTC) network before ShapeShift will send the Bitcoin Cash (BCH) to your wallet.
If you have any questions please feel free to contact our support team: firstname.lastname@example.org
Or if you have any disputes regarding not receiving your order please contact the support team at ShapeShift with your order number: