Extended Instructions (BTC)
If you received the error "Key already associated with an existing wallet” while trying to create the "BTC recovery wallet", please try the following:
Tap on "Home" in bottom left of wallet screen
Press the + sign on the right of "Bitcoin Core Wallets"
Tap on "Import wallet"
Enter the 12 word backup phrase from your BCH wallet
Make sure that the "coin" is set to (BTC) tap to change if needed.
Tap on "Import"
Your BTC should now show up on your wallet "Home" page, in the new "BTC Recovery Wallet" you just created.
Again although you can manage both Bitcoin Core (BTC) and Bitcoin Cash (BCH)
in your Bitcoin.com wallet app you must not send BTC to a BCH address and vice-versa.
If you have any problems with recovering bitcoins, please email our support team: firstname.lastname@example.org
To help our support staff, please provide as much information as possible. And remember to include a screenshot of your wallet "Home" page.